Shipping and Returns

Shipping and Returns

Article 12 – Delivery Terms

Delivery refers to the transfer of physical possession or control of the goods to the consumer. It is made only after payment has been confirmed by the seller’s bank.
Ordered products are delivered according to the following methods: tracked letter, Collissimo Suivi 48H, or via an independent carrier, depending on the size and weight of the ordered products and at the seller’s sole discretion.

No deliveries are made to campgrounds, hotels, post office hold for pickup, or post office boxes. Products are delivered to the address provided by the buyer on the order form; the buyer must ensure that this address is accurate. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer’s expense.
The buyer may, upon request, have an invoice sent to the billing address rather than the delivery address by selecting the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, allowing the package to be picked up at the specified location and within the specified time frame.
If, at the time of delivery, the original packaging is damaged, torn, or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because it was open or damaged).
The buyer must indicate on the delivery slip, in the form of handwritten reservations accompanied by their signature, any irregularities regarding the delivery (damage, missing items compared to the delivery slip, damaged package, broken items, etc.).
This inspection is considered complete once the buyer, or a person authorized by the buyer, has signed the delivery slip.
The buyer must then confirm these reservations to the carrier by certified mail no later than two business days after receiving the item(s) and send a copy of this letter by fax or regular mail to the seller at the address indicated in the website’s legal notices.
If the products need to be returned to the seller, a return request must be submitted to the seller within 7 days of delivery. Any claim made after this deadline will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 13 – Delivery Errors

The buyer may file a complaint, at their discretion:
– phone number: 0785310019 (standard-rate number);
– email address [email protected]

Any claim not made in accordance with the rules set forth above and within the specified time limits will not be considered and will release the seller from any liability toward the buyer.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) in question and will communicate it to the buyer via email. A product may only be exchanged after the exchange number has been assigned.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, via tracked mail or Colissimo Recommandé, to the following address: “Le Colibri Frenchy” 77 Rue Henri Simonnet 63000 Clermont-Ferrand.
Return shipping costs are the seller’s responsibility.

Article 14 – Transfer of Risk

The transfer of ownership and the associated risks of loss and damage shall take place only after full payment of the price by the buyer, regardless of the delivery date. Products are shipped at the seller’s risk.